Delivery

Delivery costs and timings
Tracking your order
How your order arrives
Request to cancel or amend your order
International shipping
BFPO, POBOX and APO/FPO
Import duties
Customs clearance
Perfumes
** Important update for orders placed in the United States **Due to the Thanksgiving bank holiday period, our US warehouse will be closed. There will be a minor delay in dispatching orders placed online over this period, however, we will endeavor to deliver your order as soon as possible.

Should you have any queries, please contact our Customer Services team who will be happy to help.

UK

Service

Standard

Express*

Saturday*

Delivery Timing

2-3 working days

Next working day (order before 3pm BST)

On or before Saturday (order by 3pm BST on Friday)

Costs

£7

£10

£10

Carrier

DPD

DPD

DPD

* Some postcodes are excluded from these services.

UK Next Working Day Express Delivery Timings

When you order:

Your order will be delivered:

Monday

Before 3pm

Tuesday

After 3pm

Wednesday

Tuesday

Before 3pm

Wednesday

After 3pm

Thursday

Wednesday

Before 3pm

Thursday

After 3pm

Friday

Thursday

Before 3pm

Friday

After 3pm

Monday

Need it for the weekend? Select Saturday Delivery at checkout!

Friday

Before 3pm

Monday

Need it for the weekend? Select Saturday Delivery at checkout!

After 3pm

Tuesday

Saturday & Sunday

Tuesday

USA

Service

Standard

Express

Delivery
Timing

7-10 working days

2-3 working days

Costs

$20

$40

Carrier

FedEx

FedEx

Canada

Service

Express

Delivery
Timing

2-4 working days * (order by 3pm BST)

Costs

CA$30

Carrier

DHL

Europe

Service

Standard

Express

Delivery
Timing

4-5 working days

Not currently available

Costs

€15

€25

Carrier

DPD

DHL

Rest of World

Service

Express

Delivery
Timing

2-4 working days * (order by 3pm BST)

Costs

$30

Carrier

DHL

Australia

Service

Express

Delivery
Timing

2-4 working days * (order by 3pm BST)

Costs

AU$30

Carrier

DHL

Tracking your order

All orders are tracked and require a signature upon arrival. If nobody is home to sign, your order will be returned to the carrier's local depot and instructions will be left regarding redelivery. For a delivery update, please refer to the delivery carrier's website detailed in your order confirmation (DPD.co.uk or DHL.co.uk) and enter the tracking reference provided on the dispatch confirmation email. Alternatively, you can log into your account to track your order's delivery progress.

How your order arrives

Orders are dispatched in a discreet outer box so you can shop in confidence knowing your privacy is of the utmost importance to us. Our courier network requires us to include a return name / address & description of the contents which we have kept to a minimum where possible.

Inside, your order is packed and dispatched in a beautiful pink Agent Provocateur box, tied with a black satin ribbon. Note that some products will arrive in a single discreet outer box with branding inside to ensure the item(s) arrive with you in the best condition.

Please note that unfortunately during the sale period, your order will not be packaged with a tied black ribbon. This enables us to get your order to you as quickly as possible.

Request to cancel or amend your order

Once your order is placed, the warehouse begins to pack it right away to ensure it reaches you in good time. This means that it is unfortunately not possible to add to, amend or cancel an order once it has been placed. Your purchases can be returned for a refund or exchange within 14 days. If you have forgotten to purchase an item, you will need to place a second order.

BFPO, PO BOX and APO/FPO

Unfortunately, we are unable to ship to BFPO, PO BOX and APO/FPO addresses.

Import duties

If you are based outside of the UK or Europe, you may have to pay import duties. When your delivery reaches the country of your destination, import duties and taxes are levied and payment to our carrier is necessary to release your order from customs. This may impact the speed of delivery of your order as customs processes take place. We are unable to advise on the length of time customs may take or the rates that may be charged, as they vary according to country. Please consult your local postal service for more information.

Customs clearance

If your order is shipping outside of the UK or US then the courier may be in touch to request further information for customs purposes. This information can include but is not exclusive to NI, PID or passport information.

Perfumes

If your order contains perfume, it may arrive on a different day to any other items you may have bought. Perfumes cannot be shipped outside of the UK or US due to international shipping regulations. If you are shipping outside of the UK or US and your order contains a perfume, we will ship your order without the fragrance and you will only be charged for the shipped items.

UK Express & Saturday Delivery Exclusions

AB

31-35

52

Aberdeen

AB

36-38

55-56

83

Northern Highlands

EI

ALL

75 Eire (ROI)

FK

17-21

85 Argyll

GY

9

72 Guernsey

HS

1-9

83 Northern Highlands

IM

ALL
73 Isle of Man

IV

ALL
83 Northern Highlands

KA

27

86 Arran

KA

28

85 Argyll

KW

0-14

83 Northern Highlands

KW

15-17

82 Orkney Shetland

PA

20-78

85 Argyll

PH

15-18

85 Argyll

PH

19-29

32-33

45-48

83 Northern Highlands

PH

30-31

34-44

49-99

85 Argyll

TR

21-25

37 Cornwall

ZE

ALL

82 Orkney Shetland

Lorem ipsum dolor