Delivery

Delivery costs and timings
Tracking your order
Carrier returned orders
How your order arrives
Request to cancel or amend your order
International shipping
BFPO, POBOX and APO/FPO
Import duties
Customs clearance
Perfumes
Guaranteed Valentine's Delivery Dates
To ensure your purchase arrives in time for Valentine's Day, please order by . . .

UK
  • Standard: On or before Tuesday 8th February
  • Express: Thursday 10th February (3pm GMT)
  • Saturday: Friday 11th February (3pm GMT)

  • EU EXPRESS SERVICE
    On or before Wednesday 9th February (4pm CET)

    US EXPRESS SERVICE
    On or before Tuesday 10th February (3pm EST)



    UK

    Service

    Standard

    Express*

    Saturday*

    Delivery Timing

    2-3 working days

    Next working day (order before 3pm)

    On or before Saturday (order by 3pm GMT on Friday)

    Costs

    £7

    £10

    £10

    Carrier

    DPD

    DPD

    DPD

    * Some postcodes are excluded from these services.

    UK Next Working Day Express Delivery Timings

    When you order:

    Your order will be delivered:

    Monday

    Before 3pm

    Tuesday

    After 3pm

    Wednesday

    Tuesday

    Before 3pm

    Wednesday

    After 3pm

    Thursday

    Wednesday

    Before 3pm

    Thursday

    After 3pm

    Friday

    Thursday

    Before 3pm

    Friday

    After 3pm

    Monday

    Need it for the weekend? Select Saturday Delivery at checkout!

    Friday

    Before 3pm

    Monday

    Need it for the weekend? Select Saturday Delivery at checkout!

    After 3pm

    Tuesday

    Saturday & Sunday

    Tuesday

    USA


    Service

    Standard

    Express

    Delivery
    Timing

    7-10 working days

    2-3 working days

    Costs

    $20

    $40

    Carrier

    FedEx

    FedEx

    Canada

    Service

    Express

    Delivery
    Timing

    2-4 working days * (order by 3pm BST)

    Costs

    CA$30

    Carrier

    DHL

    Europe

    Service

    Standard

    Express

    Delivery
    Timing

    3-5 working days*

    1-2 working days*

    Costs

    €10

    €15

    Carrier

    UPS

    UPS

    Rest of World

    Service

    Express

    Delivery
    Timing

    2-4 working days * (order by 3pm GMT)

    Costs

    $30

    Carrier

    DHL

    Australia

    Service

    Express

    Delivery
    Timing

    2-4 working days * (order by 3pm BST)

    Costs

    AU$30

    Carrier

    DHL

    Tracking your order

    All orders are tracked and require a signature upon arrival. If nobody is home to sign, your order will be returned to the carrier's local depot and instructions will be left regarding redelivery. For a delivery update, please refer to the delivery carrier's website detailed in your order confirmation (DPD.co.uk or DHL.co.uk) and enter the tracking reference provided on the dispatch confirmation email. Alternatively, you can log into your account to track your order's delivery progress.

    Carrier returned orders

    In the unlikely event that the carrier cannot deliver your order then they will return the parcel to us, the sender. Any parcels returned to sender will be processed as a return once delivered at our warehouse, and a full refund issued. We are not able to reship parcels which are returned to us by our carriers.

    How your order arrives

    Orders are dispatched in a discreet outer box so you can shop in confidence knowing your privacy is of the utmost importance to us. Our courier network requires us to include a return name / address & description of the contents which we have kept to a minimum where possible.

    Inside, your order is packed and dispatched in a beautiful pink Agent Provocateur box, tied with a black satin ribbon. Note that some products will arrive in a single discreet outer box with branding inside to ensure the item(s) arrive with you in the best condition.

    Request to cancel or amend your order

    Once your order is placed, the warehouse begins to pack it right away to ensure it reaches you in good time. This means that it is unfortunately not possible to add to, amend or cancel an order once it has been placed. Your purchases can be returned for a refund or exchange within 28 days. If you have forgotten to purchase an item, you will need to place a second order.

    BFPO, PO BOX and APO/FPO

    Unfortunately, we are unable to ship to BFPO, PO BOX and APO/FPO addresses.

    Import duties

    For EU customers, import taxes will be paid by Agent Provocateur on your behalf. If you are based outside of the UK or Europe, you may have to pay import duties. When your delivery reaches the country of your destination, import duties and taxes are levied and payment to our carrier is necessary to release your order from customs. This may impact the speed of delivery of your order as customs processes take place. We are unable to advise on the length of time customs may take or the rates that may be charged, as they vary according to country. Please consult your local postal service for more information.

    Customs clearance

    If your order is shipping outside of the UK or US then the courier may be in touch to request further information for customs purposes. This information can include but is not exclusive to NI, PID or passport information.

    Perfumes

    If your order contains perfume, it may arrive on a different day to any other items you may have bought. Perfumes cannot be shipped outside of the UK or US due to international shipping regulations. If you are shipping outside of the UK or US and your order contains a perfume, we will ship your order without the fragrance and you will only be charged for the shipped items.

    Please note that unfortunately during the sale period, your order will not be packaged with a tied black ribbon. This enables us to get your order to you as quickly as possible.

    UK Express & Saturday Delivery Exclusions

    AB

    31-35

    52

    Aberdeen

    AB

    36-38

    55-56

    83

    Northern Highlands

    EI

    ALL

    75 Eire (ROI)

    FK

    17-21

    85 Argyll

    GY

    9

    72 Guernsey

    HS

    1-9

    83 Northern Highlands

    IM

    ALL
    73 Isle of Man

    IV

    ALL
    83 Northern Highlands

    KA

    27

    86 Arran

    KA

    28

    85 Argyll

    KW

    0-14

    83 Northern Highlands

    KW

    15-17

    82 Orkney Shetland

    PA

    20-78

    85 Argyll

    PH

    15-18

    85 Argyll

    PH

    19-29

    32-33

    45-48

    83 Northern Highlands

    PH

    30-31

    34-44

    49-99

    85 Argyll

    TR

    21-25

    37 Cornwall

    ZE

    ALL

    82 Orkney Shetland

    European Delivery Timing Exclusions

    Deliveries to postcodes in the below regions can take longer than the stated timeframes to arrive. Please contact our client services team who will be able to advise exact delivery times to your postal code by service.

    Country

    Region

    DK

    North & Islands

    ES

    Islands

    FI

    North & Islands

    FR

    Islands

    GB

    Islands

    GR

    Islands

    HR

    lslands

    IT

    Islands

    PT

    Islands

    SE

    North & Islands

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