Delivery

Delivery costs and timings
Tracking your order
Carrier returned orders
How your order arrives
Request to cancel or amend your order
International shipping
BFPO, POBOX and APO/FPO
Import duties
Customs clearance
Perfumes



UK

Service

Standard

Express*

Saturday*

Delivery Timing

2-3 working days

Next working day (Monday - Friday, orders placed before 3pm)

On or before Saturday (order by 3pm GMT on Friday)

Costs

£7

£10

£12

Carrier

DPD

DPD

DPD

* Some postcodes are excluded from these services.

USA

Service

Standard

Express

Delivery
Timing

5-7 working days

Next working day (Monday - Friday, orders placed before 3pm)

Costs

$30

$55

Carrier

FedEx

FedEx

Canada

Service

Express

Delivery
Timing

2-4 working days * (Monday - Friday, order by 3pm BST)

Costs

CA$50

Carrier

DHL



Europe

Service

Standard

Express

Delivery
Timing

3-5 working days*

1-2 working days* (Monday - Friday, orders placed before 3pm)

Costs

€15

€20

Carrier

UPS

UPS

Rest of World

Service

Express

Delivery
Timing

2-4 working days * (Monday - Friday, order by 3pm GMT)

Costs

$60

Carrier

DHL

Australia

Service

Express

Delivery
Timing

2-4 working days * (Monday - Friday, order by 3pm BST)

Costs

AU$50

Carrier

DHL

Tracking your order

All orders are tracked and require a signature upon arrival. If nobody is home to sign, your order will be returned to the carrier's local depot and instructions will be left regarding redelivery. For a delivery update, please refer to the delivery carrier's website detailed in your order confirmation (DPD.co.uk or DHL.co.uk) and enter the tracking reference provided on the dispatch confirmation email. Alternatively, you can log into your account to track your order's delivery progress.

Carrier returned orders

In the unlikely event that the carrier cannot deliver your order then they will return the parcel to us, the sender. Any parcels returned to sender will be processed as a return once delivered at our warehouse, and a full refund issued. We are not able to reship parcels which are returned to us by our carriers.

How your order arrives

Please note that during the period of our Black Friday promotion EU and US orders will be shipped without our satin ribbon to ensure your goods reach you as quickly as possible.

Orders are dispatched in a discreet outer box so you can shop in confidence knowing your privacy is of the utmost importance to us. Our courier network requires us to include a return name / address & description of the contents which we have kept to a minimum where possible.

Inside, your order is packed and dispatched in a beautiful pink Agent Provocateur box, tied with a black satin ribbon. Note that some products will arrive in a single discreet outer box with branding inside to ensure the item(s) arrive with you in the best condition.

Request to cancel or amend your order

Once your order is placed, the warehouse begins to pack it right away to ensure it reaches you in good time. This means that it is unfortunately not possible to add to, amend or cancel an order once it has been placed. Your purchases can be returned for a refund or exchange within 28 days. If you have forgotten to purchase an item, you will need to place a second order.

BFPO, PO BOX and APO/FPO

Unfortunately, we are unable to ship to BFPO, PO BOX and APO/FPO addresses.

Import duties

For EU customers, import taxes will be paid by Agent Provocateur on your behalf. If you are based outside of the UK or Europe, you may have to pay import duties. When your delivery reaches the country of your destination, import duties and taxes are levied and payment to our carrier is necessary to release your order from customs. This may impact the speed of delivery of your order as customs processes take place. We are unable to advise on the length of time customs may take or the rates that may be charged, as they vary according to country. Please consult your local postal service for more information.

Customs clearance

If your order is shipping outside of the UK or US then the courier may be in touch to request further information for customs purposes. This information can include but is not exclusive to NI, PID or passport information.

Perfumes

If your order contains perfume, it may arrive on a different day to any other items you may have bought. Perfumes cannot be shipped outside of the UK or US due to international shipping regulations. If you are shipping outside of the UK or US and your order contains a perfume, we will ship your order without the fragrance and you will only be charged for the shipped items.

UK Express & Saturday Delivery Exclusions

AB

31-35

52

Aberdeen

AB

36-38

55-56

83

Northern Highlands

EI

ALL

75 Eire (ROI)

FK

17-21

85 Argyll

GY

9

72 Guernsey

HS

1-9

83 Northern Highlands

IM

ALL
73 Isle of Man

IV

ALL
83 Northern Highlands

KA

27

86 Arran

KA

28

85 Argyll

KW

0-14

83 Northern Highlands

KW

15-17

82 Orkney Shetland

PA

20-78

85 Argyll

PH

15-18

85 Argyll

PH

19-29

32-33

45-48

83 Northern Highlands

PH

30-31

34-44

49-99

85 Argyll

TR

21-25

37 Cornwall

ZE

ALL

82 Orkney Shetland

European Delivery Timing Exclusions

Deliveries to postcodes in the below regions can take longer than the stated timeframes to arrive. Please contact our client services team who will be able to advise exact delivery times to your postal code by service.

Country

Region

DK

North & Islands

ES

Islands

FI

North & Islands

FR

Islands

GB

Islands

GR

Islands

HR

lslands

IT

Islands

PT

Islands

SE

North & Islands