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When your order is placed, our warehouse begin to pack it right away to ensure it reaches you in good time. This means that it is unfortunately not possible to add to, amend or cancel an order once it has been placed. Your purchases can be returned for a refund or exchange within 14 days. If you have forgotten to purchase an item, you will need to place a secondary order.
Yes. Agent Provocateur gift vouchers make the perfect present for that special someone. They are available to buy in all our boutiques, or online. Please visit our Gift Vouchers page to find out more.
For full information, please see our Delivery page.
When your order is dispatched, you’ll receive a confirmation email from us. This will inform you which carrier we have used to deliver your package, and of your tracking number.
Please track your order directly with the relevant link below.
If you have not received a confirmation email, please contact our Customer Services team.
Occasionally our couriers make the decision to leave your package with a neighbour to avoid it going to the nearest sorting office. Please check in with your nearest neighbours, and if you are unsuccessful, please contact our Customer Services team and we will resolve this for you.
All online orders are lovingly packed and dispatched in our beautiful pink branded box, tied with black ribbon. We dispatch orders in an anonymous and discreet box with your address label. Nowhere does it state Agent Provocateur on the outer packaging.
You may need to if you are based outside of the UK and EU. When your delivery reaches the country of destination, import duties and taxes are levied and payment of these are necessary to release your order from customs. We are unable to advise on rates as they vary according to country. Please consult your local post office services for more information.
Full information on returning orders can be found on our Returns page.
Returns take a full 14 business days to be processed, and you will be emailed once this has been completed. We advise all customers to retain their proof of postage receipt issued by the delivery carrier. If you are concerned that your item has not been received, please track your parcel using this proof of postage so we can follow its return journey.
If in the unlikely event that an item you have received is incorrect or faulty, we recommend you return the item at your earliest convenience, using the pre-paid returns labels and include a note requesting a replacement or the correct item. Please be assured you do not need to contact us before returning the item/s.
We are only able to offer size exchanges. If you wish to purchase an alternative style, then please return your purchase for a refund and place a new order on our website. Alternatively, please contact our Personal Shopping team who would be delighted to place it for you on the telephone.
If you are concerned, we suggest you place a new order on the website and return your purchase for a refund. Alternatively, please contact Personal Shopping who would be delighted to place it for you on the telephone.
Agent Provocateur head office reception can be contacted on 020 7923 5200.
We have various positions available in our boutiques and our London based head office. For more information please view our Careers Page.