DELIVERY

Please note during Thanksgiving holiday, orders placed on 24th November – 27th November will be shipped on Monday 28th November. Express delivery is not available at this time, we apologise for any inconvenience caused.

DestinationServiceDelivery windowShipping ChargeSignature RequiredCarrierLast Order Dates for Christmas Delivery
USA Standard 2-3 Working Days $20 Yes FedEx Tuesday, 20th of December
USA Express Next working day
(order by 1pm GMT)
$40 Yes FedEx Thursday, 22nd of December
Alaska / Hawaii Express Up to 10 Working Days $40 Yes FedEx Monday, 12th of December
International from USA * International from USA * Express Up to 10 working days $40 Yes FedEx Monday, 12th of December

* Bahamas, Barbados, Belize, Bermuda, Cayman Islands, Cuba, Dominican Republic, Grenada, Guam, Haiti, Jamaica, Puerto Rico, Saint Lucia, Saint Vincent and the Grenadines, Turks and Caicos Islands, US Virgin Islands

We offer standard and express shipping services to most countries. To qualify for express delivery, please place your order by 2pm and it will be despatched on the same day. Orders placed after 2pm will be shipped the next working day


TRACKING YOUR ORDER

All our orders are shipped using a trackable service. For a delivery update, please log on to the relevant carrier’s website and enter the tracking reference provided on the dispatch confirmation email. Alternatively, you can log into your account to track your order delivery progress.

HOW YOUR ORDER ARRIVES

All online orders are lovingly packed and dispatched in our beautiful pink branded box, tied with black ribbon. We dispatch orders in an anonymous and discreet box with your address label. Nowhere does it state Agent Provocateur on the outer packaging.

REQUEST TO CANCEL OR AMEND YOUR ORDER

When your order is placed, our warehouse begin to pack it right away to ensure it reaches you in good time. This means that it is unfortunately not possible to add to, amend or cancel an order once it has been placed. Your purchases can be returned for a refund or exchange within 14 days. If you have forgotten to purchase an item, you will need to place a secondary order.

INSURANCE

All Agent Provocateur orders require a signature on receipt. If nobody is home to sign, your order will be returned to the carrier’s local depot and instructions will be left regarding redelivery.

Due to their size and weight, orders containing luggage will be charged a special shipping rate (£40 / $80 / €60) which will display at checkout.

ORDERS OUTSIDE THE USA

Please visit our international sites should you wish to ship outside of the USA.

BFPO, PO BOX and APO/FPO

Unfortunately, we are unable to ship to BFPO, PO BOX and APO/FPO addresses.

IMPORT DUTIES

You may need to pay duties if you are based outside of the USA. When your delivery reaches the country of destination, import duties and taxes are levied and payment of these are necessary to release your order from customs. We are unable to advise on rates as they vary according to country. Please consult your local post office services for more information.

US SALES TAX

Please note that we collect sales tax for the following states: Georgia, Massachusetts, California, Illinois, Texas, Nevada, Florida, New York, New Jersey