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If you are not completely satisfied with your purchase we will gladly exchange or refund your money via the T&C's outlined below. This does not affect your statutory rights. Should you wish to return the item(s) for any reason, the following conditions apply:
Goods must be returned to the return address (SEE BELOW), Agent Provocateur stores cannot accept returns or exchanges from Internet orders.
The form enclosed with your order must be completed in full and accompany the item(s) you wish to return within 14 days of receipt of goods. Failure to do so will prevent us from processing any refunds or exchanges. All goods must be returned in their original condition and packaging.
Please take care when unpacking & repacking. Please ensure that briefs are tried on over your own lingerie - we will not accept returns on lingerie that has been worn or is returned in a soiled condition.
Refunds on fragrance products will only be granted on items damaged in transit - goods must be returned in original packaging. We cannot accept returns on catalogue's, hosiery or CD's once packs have been opened. For reasons of Hygiene we are unable to accept returns of earrings.
We do not give refunds on e-voucher purchases.
We cannot be held responsible for goods lost in transit. We recommend that you send by registered post & retain proof of posting.
Refunds and exchanges are made approximately two weeks after receipt of goods to allow for inspection. Customers who have paid by credit card will have their accounts credited. We will not make refunds to a third party.
As soon as we receive your returned goods we will process your request. Replacement goods held in stock will be dispatched within seven working days. If your chosen substitute is not in stock we will contact you to offer either an alternative or a refund. If a form has not been enclosed with your order, please return goods (retaining proof of postage) to:
Agent Provocateur
CONTACT OUR DEDICATED CUSTOMER SERVICE TEAM WITH ANY QUERIES
TEL: +44 (0)870 600 0229
Agent Provocateur now operates a USA based returns service. This service is now available for all orders to the United States. All terms and conditions above apply; The form enclosed with your order must be completed in full and accompany the item(s) you wish to return within 14 days for orders to the United States. Failure to do so will prevent us from processing any refunds or exchanges. Please pack the merchandise securely in the original shipping package and send it via USPS using the enclosed pre-addressed mailing label. Please be sure to include the Return Form in your package.
As soon as we receive your returned goods we will process your request. Replacement goods held in stock will be dispatched within seven working days. If your chosen substitute is not in stock we will contact you to offer either an alternative or a refund. If a form has not been enclosed with your order, please return goods (retaining proof of postage) to:
Agent ProvocateurIf you would like further information on our returns policy please call our customer services line on +44 (0)870 600 0229, or email us at services@agentprovocateur.com with your query