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If you need to return an item, please read our returns policy first

PRIVACY & COOKIE POLICY


Introduction

Agent Provocateur shall only use personal data collected during your use of this website in accordance with all relevant United Kingdom data protection legislation.

Personal information you submit, such as your name and address, is saved and used to fulfil your orders and provide customer service. In case you allowed us to, we are going to provide you with information on new products or news relating to Agent Provocateur. Data analyses and statistics on user behaviour on our website are done to improve our services for you and will not identify any individuals.

We do not share your personal data with any third party for their marketing purposes. We reserve the right to disclose your information if requested by the police or any regulatory or Government authority in connection with any investigations concerning your activities while visiting the site.

We make all reasonable efforts to safeguard the security of your personal data and operate using the most advanced data-encryptions. However, please be aware that we cannot guarantee the security of any data submission done over the internet.

Data collection

We may collect information such as your name, postal addresses, billing address, telephone number and email address when you:
•         Place an order from our website
•         Create an account at www.agentprovocateur.com
•         Subscribe to the Agent Provocateur newsletter
•         Shop in an Agent Provocateur boutique
•         Return an item or make an exchange
•         Inquire about our services
•         Receive a gift voucher/package

Email communications

When you provide us your email address, we may send you emails necessary to process your order, respond to a request, provide customer service, or send you important service updates. If you also give us permission to contact you for promotional purposes, we promise to only send you information about products, services or events that we think are relevant to you. 

If for any reason you do not want to receive promotional emails, simply click the unsubscribe link included at the bottom of every email we send, or log in to your Agent Provocateur online account and change your communication preferences. Please note that any requests to update your personal information by postal mail or phone may take up to ten days to process.

Cookie Policy


Introduction
We use cookies on our site to create the most secure and effective website possible for our customers. This Cookie Policy explains what cookies are and how we use them.

We have always used cookies to create the most secure and effective website for our customers. As part of a change in legislation, all websites are now required to provide additional information on what cookies are and how they are used.

These changes will not affect the way in which you currently use our website.

What is a cookie?

Cookies are small text files that are sent to and stored on your computer, smartphone or other device for accessing the internet, whenever you visit a website. Most websites you visit will use cookies in order to improve your user experience by enabling that website to 'remember' you, either for the duration of your visit (using a 'session cookie') or for repeat visits (using a 'persistent cookie').

Cookies do lots of different jobs, like letting you navigate between pages efficiently, storing your preferences, remembering what's in your shopping basket, and generally improving your experience of a website. Cookies make the interaction between you and the website faster and easier. If a website doesn't use cookies, it will think you are a new visitor every time you move to a new page on the site − for example, when you enter your login details and move to another page it won't recognise you and it won't be able to keep you logged in.

Some websites will also use cookies to enable them to target their advertising or marketing messages based for example, on your location and/or browsing habits.

Cookies may be set by the website you are visiting ('first party cookies') or they may be set by other websites who run content on the page you are viewing ('third party cookies').

Our cookies policy

We use cookies on the Agent Provocateur website to collect information about how visitors use the site and to gather data to enhance the performance of our website. This is important to us as we want to improve your journey across the website and your experience of browsing the Agent Provocateur collections.

Cookies are not harmful to your computer and are used in almost all commercial websites. At Agent Provocateur, our cookies are not used to collect any sensitive information about you. So we won't make any records of your credit card details or anything that can identify you personally. The cookies that we use will help to improve your experience of the site, allowing you to enjoy the full remit available.

What to do if you don't want cookies to be set
Some people find the idea of a website storing information on their computer or mobile device a bit intrusive. If you prefer, it is possible to block some or all cookies or even to delete cookies that have already been set; but you need to be aware that you might lose some functions of that website. If you don't want to receive cookies, you can modify your browser so that it notifies you when cookies are sent to it or you can refuse cookies altogether. You can also delete cookies that have already been set.

If you wish to restrict or block web browser cookies which are set on your device then you can do this through your browser settings; the Help function within your browser should tell you how. Alternatively, you may wish to visit www.aboutcookies.org, which contains comprehensive information on how to do this on a wide variety of desktop browsers.

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