Frequently asked questions

Our new website:

Your Account
I can't find my password reset email?
How do I know this is genuine?
I'm still not sure - what should I do?

Placing your order:

Can I cancel, amend, combine or add something to my order I just placed?
Can I buy gift vouchers?

Your delivery:

Which carrier will you send my order on and how much is it?
Where is my order?
It says my delivery has been left with a neighbour
This is a gift and I would like it to be a surprise. What does you outer packaging look like?
The courier has contacted me regarding customs clearance
Will I have to pay import duties?

Your return:

Full information on returning orders can be found on our Returns page.
I sent back my return but I have not heard anything
I’ve received a faulty or incorrect item
Can I exchange my order for a different style?
I am worried my size is going to sell out before my exchange is processed.

General enquiries:

I am interested in working for Agent Provocateur.