Agent Provocateur is committed to delivering beautiful products and great service every time you shop with us. If you wish to exchange or return an item, simply return it to us within the timeframe detailed below.
To return an item purchased online, fill in the returns form you’ve received with your delivery. Indicate the reason for return and whether you need a size exchange or a refund. Enclose it with the item(s) you wish to return within 14 days of receiving the delivery.
Return your package back to us using the free returns label to:
Agent Provocateur Returns
For returns from outside the UK, we will refund postage up to the value of your outbound shipping charge, upon request and with a valid proof of posting
Please use a recorded delivery method. We cannot be held responsible for items lost in transit, so we recommend you send your return back by registered post and retain proof of postage.
Returns received outside of 14 working days will be processed at our discretion.
PLEASE RETURN PRODUCTS IN THEIR ORIGINAL STATE
Please ensure the item(s) are in their original condition and packaging, with all tags attached.
Ensure that briefs are tried on over your own lingerie - we will not accept returns on lingerie that has been damaged or worn.
We cannot accept returns on opened packs of hosiery.
We hope you love your new cosmetics, however if there is a problem with your product, please notify our customer services team who will be able to assist. Please be advised that we cannot accept returns for the following products, this is due to hygiene reasons: Voluptuous Crème Lipstick Fiery, Voluptuous Crème Lipstick After Dark, Voluptuous Crème Lipstick Get Intimate, Voluptuous Crème Lipstick Heartbreaker, Voluptuous Crème Lipstick Showstopper and AP Lip Balm.
If you feel the products you received from agentprovocateur.com do not meet your expectations, you may return, within 14 working days from delivery, any item in its original unused condition for a full refund. Please make sure that any items you would like to return are unused, in their original packaging and in a saleable condition.
An exchange will be posted within 14 working days of the returned items being returned.
RECEIVING A REFUND
Refunds are processed within 14 working days of receipt to allow for inspection onto the original method of payment (credit card, gift voucher or Paypal account). We cannot facilitate with refunds to a third party.
You will receive an email once your order has been refunded.
RECEIVING AN EXCHANGE
We only offer size exchanges on the same product. Where available, replacement items will be dispatched within 14 working days. If your chosen replacement size is not in stock, you will automatically be refunded and notified by email.
For alternative items, please place a new order on our website or alternatively, please get in touch with our Personal Shopping Department at firstname.lastname@example.org.
Items purchased via gift voucher can be size exchanged, or you can be re-credited with the value. Please note that gift vouchers are not cash refundable.
Online purchases cannot be returned to a boutique.
For items purchased in a boutique, you are able to size exchange your item in-store within 14 days of purchase. Agent Provocateur boutiques do not offer refunds. Goods can only be exchanged if they are returned in perfect condition with tags attached and with a receipt, as proof of purchase. We do not accept returns of sale items.
If you have any queries regarding the status of your order, please email us at email@example.com or call on (0)20 3 308 9150. Our Agents are on hand to help you Monday to Friday 10am – 7pm GMT / 5am – 2pm EST.
For general enquiries, our lines are open 24 hours a day, 7 days a week.