DELIVERY

DestinationServiceDelivery windowCostCarrierSignature requiredUpgrade options
UK Standard 2-3 Working Days £5 / $10 / €8 Royal Mail Recorded Yes Free Standard delivery for orders over £300/ $600/ €500
UK Express Next Working Day
(order by 12pm GMT)
£10 / $20/ €16 Royal Mail Special Yes £5 Express delivery for orders over £600/ $1,200/ €1,000
USA Standard 3-5 Working Days $20 Fedex Yes -
USA Express 1-2 Working Days
(order by 12pm EST)
$40 Fedex Yes $20 Express delivery for orders over $1,200/ €1,000/£600
Europe Standard 5-7 Working Days £10 / $20 / €16 Royal Mail International No -
Europe Express 1-2 Working Days
(order before 12pm GMT)
£20 / $40 / €32 UPS Express Yes £10 Express delivery for orders over £400 / $800 / €650
Australia Standard 10-12 Working Days £10 / $20 / €16 Royal Mail International No -
Australia Express 3-5 Working Days
(order before 12pm GMT)
£20 / $40 / €32 UPS Express Yes £10 Express delivery for orders over £400/ $800/ €650
Asia Standard 10-12 Working Days £10 / $20 / €16 Royal Mail International No -
Asia Express 3-5 Working Days
(order before 12pm GMT)
£20 / $40 / €32 UPS Express Yes £10 Express delivery for orders over £400/ $800/ €650
Canada International 2-3 Working Days $40 Fedex Yes -
Alaska / Hawaii International Up to 10 Working Days $40 Fedex Yes -
The Americas International 2-3 Working Days $40 Fedex Yes -
Rest of World Standard 10-12 Working Days £10 / $20 / €16 Royal Mail International No -
Rest of World Express 3-5 Working Days
(order before 12pm GMT)
£20 / $40 / €32 UPS Express Yes £10 Express delivery for orders over £400/ $800/ €650

NEED HELP?

If you have any further queries about Deliveries, please email us at services@agentprovocateur.com or call:

UK, Europe & Asia Pacific Customers:
+44 (0) 870 600 0229
+44 (0)20 3 308 9150
USA Customers:
+1-917-383-0037
+1-888-881-4986 (toll free)

Our customer services team are open 24 hours a day, 7 days a week.


We deliver to over 200 countries worldwide, from two warehouses. We decide which warehouse to ship from, based on your location when you place your order.

If you are in the UK, Europe or the Rest of the World, your order will be shipped from our UK warehouse.

If you are in the Americas, your order will be shipped from our US warehouse.

If we cannot detect your location, your order will be shipped from the UK.


ORDERS BEING SHIPPED FROM THE UK WAREHOUSE

IMPORTANT

All orders will require a signature on receipt (except International Standard). If nobody is home to sign, your order will be returned to the carrier’s local depot and instructions will be left about how to arrange redelivery.

We cannot redirect/ change the delivery address on an order once it has been processed.

Orders must be placed by 12pm GMT to qualify for Express Delivery. Orders placed after 12pm will be shipped the next working day.

Delivery windows are an estimate only and start from the day your order leaves our warehouse. Agent Provocateur cannot be held responsible for any delays caused by adverse weather or customs clearance processes.

DELIVERY RESTRICTIONS

Unfortunately, we are unable to ship to BFPO and APO/FPO addresses.

International Standard Delivery is not available for certain countries. Please refer to the country list during the checkout to see if it is available in your country.

For orders to Republic of Korea, please visit our Korean website: www.agentprovocateurkorea.kr

For Orders to Russia, please visit our Russian website: www.agentprovocateur.ru

TAXES & DUTIES

All shipments outside the UK and EU may be subject to import duties and taxes, which are levied once a shipment reaches your country. Payment of these is necessary to release your order from customs on arrival. You will need to take responsibility for any import duties in your own country. We are unable to advise on the rates as they vary according to country.

LUGGAGE DELIVERIES

Due to their size and weight, luggage items will be shipped with a courier service to ensure that they are given the necessary care during transportation. Once you have placed your order, our Customer Service team will contact you to arrange delivery and advise whether further import duty taxes may be applicable. Shipping costs are calculated based on the size and weight of items in your order, which approximately equates to 12% of the value of your order.

UK Orders: These will be shipped via our UK Premium Delivery service - Please allow 2-3 days for delivery - £30, $60, €48.

USA and International Orders: These will be shipped via our International Premium Delivery service - Please allow up to 5-7 days for delivery throughout Europe and North America and 7-10 days for all other destinations.

PERFUME DELIVERY

If your order contains perfume and you are shipping to the UK it will be delivered by Hermes between 8am - 7pm GMT and will arrive separately to any other items you may have bought.

If no one is available to sign for the parcel it will be returned to the local Hermes depot and instructions will be left on how to arrange a redelivery.

If your order contains perfume and you are shipping internationally due to current international shipping restrictions, we are unable to ship perfume outside of the UK. If your order contains perfume, we will ship your order without the ordered fragrance and you will only be charged for the shipped items.


ORDERS BEING SHIPPED FROM THE USA WAREHOUSE

IMPORTANT INFORMATION

All orders will require a signature on receipt. If nobody is home to sign, your order will be returned to the carrier’s local depot and instructions will be left about how to arrange redelivery.

We cannot redirect/ change the delivery address on an order once it has been processed.

Orders must be placed by 12pm EST to qualify for Express Delivery. Orders placed after 12pm will be shipped the next working day.

Delivery windows are an estimate only and start from the day your order leaves our warehouse.

CUT OFFS & TIME ZONES

All the delivery windows are based on you placing your order before 12pm EST. If you place your order after 12pm EST, please allow an extra day for delivery.

DELIVERY RESTRICTIONS

We do not ship to PO Boxes. All orders require a valid, non-PO box US address.

SALES TAX

We collect sales tax for orders delivered to the following states (this will be calculated at checkout): California, Florida, Illinois, Massachusetts, Nevada, New Jersey, New York.

ITEMS NOT AVAILABLE IN THE US

Regrettably, we do not currently sell perfume or luggage to customers in the Americas through this website. If you are interested in buying any of these items, please see our boutiques page to find your nearest Agent Provocateur store and call ahead to make sure they have what you are looking for.


LOCATE YOUR ORDER

For a delivery update, please log on to the relevant carrier's website and enter the tracking reference provided on your Dispatch Confirmation Email.

UK orders

Standard and Express UK orders please visit - www.royalmail.com

UK Orders that contain perfume please visit - www.hermes-europe.co.uk

USA, Canada and the Americas orders

Standard and Express USA, Canada and the Americas orders please visit - www.fedex.com

Important: if your order is going to an international destination, please be reminded that shipments outside of the US may be subject to import duties and taxes, which are levied once a shipment reaches your destination country. Payment of these is necessary to release your order from customs on arrival. You will need to take responsibility for any import duties in the destination country.

Europe, Australia, Asia and Rest of World orders

Standard orders please visit - www.royalmail.com

Express orders please visit - www.ups.com

Please note: If no tracking reference is provided, your order has been dispatched with a non tracked delivery service with Royal Mail and your local postal network. Please allow 6-7 days for delivery to Europe and North America, 8-10 days for delivery to other destinations. These are estimated delivery times only.

Important: Please be reminded that shipments outside of the UK may be subject to import duties and taxes, which are levied once a shipment reaches your country. Payment of these is necessary to release your order from customs on arrival. You will need to take responsibility for any import duties in your own country.

Luggage orders

Luggage orders to all destinations please visit - www.ups.com.


NEED HELP?

If you have any further queries about Deliveries, please email us at services@agentprovocateur.com