DELIVERY

Delivery Timings

Please be aware that orders placed after 2pm prior to a weekend or public holiday will not be processed and despatched until the next business day. 

DestinationServiceDelivery window
UK Standard 2-3 Working Days
UK Express Next Working Day
(order by 2pm GMT)
Europe Standard 4-5 Days Working Days
Europe Express 2-3 Working Days
(order by 2pm GMT)
Canada Express 2-3 Working Days (order by 2pm GMT)
International * Standard 5-7 Working Days
International Express 2-4 days
(order before 2pm GMT)
* To ship to the USA, please use the USA site.

We offer standard and express shipping services to most countries. To qualify for express delivery, please place your order by 2pm and it will be despatched on the same day. Orders placed after 2pm will be shipped the next working day.

Tracking Your Order

All our orders are shipped using a trackable service. For a delivery update, please log on to the relevant carrier’s website and enter the tracking reference provided on the dispatch confirmation email. Alternatively, you can log into your account to track your order delivery progress.

Orders Shipped from the UK

All Agent Provocateur orders require a signature on receipt. If nobody is home to sign, your order will be returned to the carrier’s local depot and instructions will be left regarding redelivery.

Unfortunately, we’re unable to amend or cancel a placed order.

Due to their size and weight, orders containing luggage will be charged a special shipping rate (£40 / $80 / €60) which will display at checkout.

Orders outside the UK

We deliver to most international destinations, however if you wish to ship Russia, please visit the relevant website.

For some international destinations we can only offer express delivery.

Unfortunately, we are unable to ship to BFPO, PO BOX and APO/FPO addresses.

Import Duties

All shipments outside the UK and EU may be subject to import duties and taxes, which are levied once a shipment reaches your country. Payment of these is necessary to release your order from customs on arrival. You will need to take responsibility for any import duties in your own country. We are unable to advise on the rates, as they vary according to country.

Perfumes cannot be shipped outside of the UK due to international shipping regulation. If you are shipping outside of the UK and your order contains a perfume, we will ship your order without the fragrance and you will only be charged for the shipped items.