DELIVERY

Delivery details for the UK, Europeans and International websites:    
Destinations
Shipping service Delivery window Shipping charge Signature required Carrier Free shipping
UK Standard 2-3 days £5 / $10 / €8 Yes DPD Free standard shipping over £100 / $400 / €300
Express Next working day (order by 2pm GMT) £10 / $20 / €15 Yes DPD Free express shipping over £150 / $800 / €600
Europe Standard 4-5 days £10 / $20 / €15 Yes DPD Free standard shipping over £200 / $400 / €150
Express 2-3 days (order by 2pm GMT) £20 / $40 / €30 Yes DHL Free express shipping over £400 / $800 / €220
Canada Express 2-3 days (order by 2pm GMT) £20 / $40 / €30 Yes DHL Free express shipping over £400 / $300 / €600
International Standard 5-7 days £10 / $20 / €15 Yes DHL Free standard shipping over £200 / $200 / €300
Express 2-4 days (order by 2pm GMT) £20 / $40 / €30 Yes DHL Free express shipping over £400 / $300 / €600
             
To ship to the USA please use the USA site.
   

 

 Valentines Day Delivery Cut Off Dates  Date

UK Standard Delivery

Tuesday 9th February

UK Express Delivery

Thursday 11th February

Europe Standard Delivery

Friday 5th February

Europe Express Delivery

Wednesday 10th February

US Standard Delivery

Tuesday 9th February

US Express Delivery

Thursday 11th February

International Standard Delivery (when applicable)

Thursday 04th February

International Express Delivery

Tuesday 9th February

 

 

 


SPECIAL OFFER: Free Standard Delivery & Free Express Delivery on All Orders. Limited time only. 

Free Standard Delivery: Valid on orders over £100/ €150/ $200; applies automatically at the checkout.

Free Express Delivery: Valid on orders over £150/ €220/ $300; applies automatically at the checkout.

Not valid in our boutiques or concessions

 

 

DELIVERY SERVICES AND DELIVERY WINDOWS:

We offer standard and express shipping services to most countries. To qualify for express delivery, please place your order by 2pm  and it will leave on the same day. Orders placed after 2pm will be shipped the next working day.

 

TRACKING YOUR ORDER

All our orders are shipped using a trackable service and will require a signature on receipt. For a delivery update, please log on to the relevant carrier’s website and enter the tracking reference provided on the dispatch confirmation email. Alternatively, you can log into your account to track your order delivery progress.

 

IMPORT DUTY TAXES:

All shipments outside the UK and EU may be subject to import duties and taxes, which are levied once a shipment reaches your country. Payment of these is necessary to release your order from customs on arrival. You will need to take responsibility for any import duties in your own country. We are unable to advise on the rates as they vary according to country.

SPECIAL ITEMS: LUGGAGE AND PERFUME

Due to their size and weight, orders containing luggage will be charged a special shipping rate (£40 / $80 / €60) which will display at check out.

For perfume orders, please note we can only ship in the UK due to international shipping regulation. If you are shipping outside of the UK and your order contains, we will ship your order without the ordered fragrance and you will only be charged for the shipped items.

 

US SALES TAX

Please note that we collect sales tax for the following states: Georgia, Massachusetts, California, Illinois, Texas, Nevada, Florida, New York, New Jersey

 

ORDER AMENDEMENTS AND DELIVERY RESTRICTIONS:

Please note that we are unable to amend or cancel an order once it is submitted.

Unfortunately, we are unable to ship to BFPO, PO BOX and APO/FPO addresses.

For some international destinations we can only offer express delivery.

We deliver to most international destinations, however if you wish to ship to the following countries please visit the relevant websites:

Republic of Korea:  www.agentprovocateurkorea.kr

Russia: www.agentprovocateur.ru

 

NEED HELP?

If you have any further queries regarding the status of your order, please email us at services@agentprovocateur.com or call on +44 (0)20 3 308 9150, where our Agents are on hand to help you Monday to Friday 10am-7pm GMT/ 5am-2pm EST.

For any general enquiries our lines are open 24 hours a day, 7 days a week.