Ecommerce

As one of our larger head office teams, the Ecommerce team own the online space for Agent Provocateur. Behind every AP purchase bought from the comfort of a customer’s armchair is plenty of strategic planning and implementation from our highly motivated Ecommerce team. From flash sales to purchase journeys, our team brings together a huge variety of expertise to digitally showcase, communicate and sell a significant portion of our fabulous product.

All these positions are based in-house at our stylish London Head Office located at 154 Clerkenwell Road, London, EC1R5AB.

 
 

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CRM Coordinator

Agent Provocateur are hiring for a CRM Coordinator to support customer engagement both in retail and ecommerce, building on existing Salesforce CRM setup and developing, exploring new opportunities and processes.

Main responsibilities

  • Assist in CRM projects aimed at maximising Salesforce’s value in the business
  • Find new ways to market to our customers driven by exploring available data sources
  • Assist in development/investigation of new opportunities for email & lifecycle functionality
  • Syncing of email templates with Agent Provocateur’s ESP, upload of new season assets/imagery and defining logic to populate emails with conditional content
  • Deliver marketing data outputs including targeted and strategic customer lists for email/phone contact
  • Produce store-specific clienteling lists, help stores make the most of the available assets and report on results
  • Troubleshooting issues between Salesforce and other data sources / marketing tools


Experience

  • Basic knowledge of CRM platforms and/or Email Service Providers
  • Good understanding of direct response marketing channels and the value they represent for fashion retailers
  • Ability to deliver quality data for achieving a variety of marketing objectives
  • Ability and passion to learn technical, data, and marketing-related processes


Knowledge & Skills

 

  • Strong computer skills – Excel, Salesforce
  • Strong analytical mind
  • Excellent communication skills
  • Excellent attention to detail


Personal Qualities

 

  • Self-starter who likes to use their own initiative and takes ownership for their own projects and tasks
  • Reliable and hard-working
  • Positive and enthusiastic with a can-do attitude, and a focus on solving problem

E- Commerce Trading Assistant

We are looking for an exceptional E- Commerce Trading Assistant to support in day-to-day production of the websites and trading activities and to help deliver the overall department strategy for Agent Provocateur websites. 

Main Responsibilities:

 

Daily Site Management

 

  • Support the team on product and category production and content for the main website across 4 storefronts, including descriptions, imagery, video, attributions and quality checking.
  • Support the trading coordinators on stock checks, stock fragmentations and intake for the mainline collection working to maximise sales opportunities.
  • Assist in product and category trading planning.
  • Support on visual merchandising onsite.
  • Daily site walk-throughs, across stores and device ensuring our best output.
  • Support on product featured on marketing channels.
  • Assisting the coordinators with site refreshes, going in and out of Sale periods, Seasonal launches

 

Ecommerce

 

  • Daily monitoring of Best/Worst sellers to contribute to reactive actions, identifying opportunities both globally and in local markets.
  • Be aware of the digital experience from channel to checkout.
  • Support on planning weekly homepages and updating the Trading Calendar.
  • Support on product launches across both brands.
  • Update category banners and campaign assets on product pages.
  • Be aware of real time trading and trends each day helping us to be reactive.
  • Be aware of searchandising and onsite search requests.
  • Monitor competitors and industry for SWOT / Comp Shop.
  • Monitor returns.
  • Help prepare for photoshoots by collating the shoot list and samples.
  • Review and QC retouched images as they come back.
  • Contributing to adhoc project research and user experience trends.
  • Able to work well across different functions in the business/ able to build relationships with other departments

 

Reporting

 

  • Report on best/worst sellers for Ecommerce.
  • Be aware of daily, weekly and monthly analysis.

 

Desired Experience & Skills:

 

  • Ecommerce platform experience essential. Magento enterprise experience preferable.
  • Target driven with a good grasp of numbers.
  • Basic Excel skills.
  • Previous retail head office experience required.
  • Able to prioritise their workload.
  • Fast learner.
  • Passionate about the brand and our customer. 

Junior Digital Designer

We are looking for a talented Junior Digital Designer to join our E-Commerce team.

 

Main Responsibilities:

  • Maintain seasonal visual language that is cohesive to the existing brand language used across the business.
  • Help to create a consistent brand offering and language, across all communications.
  • Artwork and resize lookbook and campaign collateral for all Agent Provocateur comms across website, emails and any other messages across affiliates, CRM, social media channels
  • Support digital design team in optimising UX across all platforms.
  • Support trading and digital marketing teams in maintaining a polished and luxury digital aesthetic at all times, including website, emails and all marketing collateral
  • Adhoc changes and requirements

Qualifications:

  • Bachelor’s degree or equivalent combination of education, training, and experience.
  • Minimum 6-12 months' relevant experience.
  • Proficient in Photoshop, InDesign, Illustrator.

Experience, Knowledge and Skills:

  • An understanding of branding, ecommerce and marketing.
  • Interested in narrative and story-telling.
  • A keen interest in keeping up with the ever-changing digital environment.
  • Ability to generate and develop concepts and ideas that work both conceptually and commercially.
  • Strong design and artworking skills.
  • Good understanding/appreciation for UX and the customer journey.
  • Competent and confident in using web fonts for live text.
  • Retouching/extending/amending artwork in a fashion environment.
  • An understanding of exporting assets for web.
  • The ability to describe and pass on design assets to a developer.
  • Research and analytical skills.
  • Strong organisational skills.

Personal Qualities:

  • Can articulate and confidently describe designs verbally, as well as visually.
  • Organised, with a capacity to switch between high-volume and low-volume work periods.
  • Can work quickly on day-day activities and assist when needed on larger scale projects
  • Self-aware and critical.
  • Able to work well with others.
  • Ability to react quickly to ADHOC requirements, situations and briefs.