Returns Policy

We hope you fall in love with your Agent Provocateur products.  But we know that from time to time you may want to return them to us; maybe you've ordered two different sizes to check which one is perfect for you, or the items aren't quite what you expected.
If for whatever reason you are not entirely delighted we will be happy to offer an exchange or refund in accordance with our Returns Policy. This does not affect your statutory rights. 

* Orders must be returned to the return address below.  Agent Provocateur stores cannot accept returns or exchanges from website or telephone orders.                      
                     
Agent Provocateur Returns                     
Amethyst Group                     
Lodge Road                     
Staplehurst                     
Kent                     
TN12 0QW                     
United Kingdom                     
                     
* The form enclosed with your order must be completed in full and accompany the item(s) you wish to return. Failure to do so will prevent us from processing any refunds or exchanges. If a form has not been enclosed with your order, please contact us at services@agentprovocateur.com     
                                   
* Returns must be sent back to us within 14 days of receiving your order. 
                                         
* Please ensure that briefs are tried on over your own lingerie - we will not accept returns on lingerie that has been worn or is returned in a soiled condition.      
                                   
* All items must be returned in their original condition and packaging, with all labels attached.    
                                       
* Refunds on beauty products will only be given where they are returned in their orginal condition, unopened and with the seal intact.      
                                   
* We cannot accept returns on hosiery once packs have been opened. For reasons of hygiene we are unable to accept returns of earrings.           
           
* We do not give refunds on gift voucher purchases.    
                                      
* We cannot be held responsible for returned orders lost in transit. We recommend that you send your return back to us by registered post and retain proof of posting. We reserve the right not to issue a refund or exchange if you do not follow this policy.             
                            
* Please note that we only offer size exchanges.  Where available, replacement items will be dispatched within seven working days.  If your chosen substitute size is not in stock, we will contact you to confirm a refund. For alternative items, please place a new order on our website.     
                                    
* Refunds and exchanges are made approximately two weeks after receipt of items to allow for inspection. The original credit card, gift voucher or Paypal account used for payment will be credited. We will not make refunds to a third party. For returned items paid for by gift voucher, please contact us to ensure that your gift voucher is credited  accordingly.

* We offer free returns of orders sent to the UK and US with our free Royal Mail and USPS returns labels, respectively. If you prefer to use a different method of shipping for returning your items we are not able to refund any costs that you incur. For returns of orders delivered outside of the UK and US, we will refund postage upon request, with a valid proof of posting.                     
                     
For any queries regarding our returns policy please email us at services@agentprovocateur.com     or telephone us on +44 (0) 870 600 0229.