Delivery

AgentProv | Services 2014

Delivery

Shopping at agentprovocateur.com is luxuriously simple, with a choice of standard and express delivery options to more than 200 countries worldwide, plus complimentary collection from our UK and European boutiques.

Please see our delivery times and prices below. Note that once your order has been dispatched, we’re unfortunately unable to cancel or amend it, or change the delivery address.

  • UK Standard Delivery £5 2-3 working days Signature Required Free Standard delivery over £300 Express Delivery £10 Next working day order by 12pm GMT Signature Required £5 Express delivery for orders over £600
  • USA Standard Delivery $20 3-5 working days Signature Required Express Delivery $40 1-2 working days order by 12pm EST Signature Required £20 Express delivery for orders over $800
  • EUROPE Standard Delivery €16 5-7 working days Express Delivery €32 1-2 working days order by 12pm GMT Signature Required €10 Express delivery for orders over $800
  • AUSTRALIA Standard Delivery $10 2-3 working days Express Delivery $20 Next working day order by 12pm GMT Signature Required $10 Express delivery for orders over $800
  • Asia Standard Delivery £10 / $20 / €16 10-12 working days Express Delivery £20 / $40 / €32 3-5 working days Signature Required £10 Express delivery for orders over £400/$800/€650
  • CANADA & AMERICAS International Delivery $40 2-3 working days Signature Required The AMERICAS International Delivery $40 Up to 2-3 working days Signature Required
  • Alaska & hawaii International Delivery $40 Up to 10 working days Signature Required
  • REST OF THE WORLD Standard Delivery £10 / $20 / €16 10-12 working days Express Delivery £20 / $40 / €32 3-5 working days order by 12pm GMT Signature Required

Important Information

All orders are delivered from Monday to Friday and require a signature upon receipt (except International Standard) so please ensure there is someone available to sign for your package at your specified shipping address.

  • Orders must be placed by 12pm GMT to qualify for Express Delivery. Orders placed after 12pm will be shipped the next working day.
  • If no one is available to sign for the parcel, it will be returned to the courier’s local depot and instructions will be left on how to arrange a redelivery.
  • Please note that delivery times do not take into account customs clearance processes or adverse weather conditions which may result in delays.

TAXES & DUTIES

All shipments outside the UK and EU may be subject to additional import duties and local taxes, which are levied once a shipment reaches your country. As the recipient, you will need to pay these so that your order can be released from customs. We are unfortunately unable to advise on the rates as they vary according to country.

Perfume Delivery

  • Please note that we are only able to ship perfumes within the UK due to international shipping restrictions.
  • Perfume orders will be delivered by Hermes from 8am-7pm GMT and will arrive separately to any other items you may have bought.
  • If no one is available to sign for the parcel, it will be returned to the local Hermes depot and instructions will be left on how to arrange a redelivery.

Delivery Restrictions

  • Unfortunately, we are unable to ship to BFPO and APO/FPO addresses.
  • International Standard Delivery is not available for certain countries. Please refer to the country list during checkout to see if it is available in your country.
  • Due to the continuing civil unrest in parts of the Ukraine, orders to this destination are subject to delays. For assistance, please call Customer Services on: +44 (0) 870 600 0229 or +44 (0)20 7923 5214.

LUGGAGE DELIVERY

Due to their size and weight, luggage items will be shipped separately by a premium delivery service to ensure that theyre given the necessary care during transportation. Once you have placed your order, our Customer Service team will contact you to arrange delivery and advise whether further import duty taxes may be applicable. Shipping costs are calculated basedn the size and weight of items in your order, which equateso approximately 12% of the value of your order.

  • UK orders take 2-3 days and cost £30, $60, €48.
  • For international orders, please allow up to 5-7 days for delivery to Europe and North America and 7-10 days for all other destinations.

Locate Your Order

We’ll send you a Dispatch Confirmation email as soon as your order has left our warehouse. If you have selected Express Delivery or European Standard Delivery, this email will also contain a tracking number that you can use to track your order on the following websites:

UK Express Delivery www.royalmail.com
European Standard Delivery: www.royalmail.com
International Express Delivery: www.ups.com
Perfume orders (UK only): www.hermes-europe.co.uk
Luggage orders to all destinations: www.ups.com

Please note that all other shipping options will be dispatched using a non-tracked delivery service.

Need Help?

If you have any questions about returns,
please email us at returns@agentprovocateur.com
or call +44 (0) 870 600 0229 or +44 (0)20 7923 5214,
24 hours a day, 7 days a week.

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