DELIVERY METHODS & COSTS
We deliver to over 200 countries worldwide, from two warehouses. We decide which warehouse to ship from, based on your location when you place your order.
• If you are in the Americas, your order will be shipped from our US warehouse.
• If you are in the UK, Europe or the Rest of the World, your order will be shipped from our UK warehouse.
• If we cannot detect your location, your order will be shipped from the UK.
> Orders Shipped from the UK
> Orders Shipped from the US
Free Worldwide Standard Delivery extended until 28th May using code ‘HAZYDAYS’ at checkout.
Offer terms & conditions: Free standard worldwide delivery valid on orders over £150 / $300 / €240 excludes Home Collection and luggage.
Offer valid from Monday 14th May 00:00 to Monday 28th May 23:59 (GMT). Not valid in our boutiques or concessions.
NEED HELP?
If you have any queries about delivery, please email us at services@agentprovocateur.com , please call us on +44 (0)844 499 5202 or +44 (0)20 7923 5214
ORDERS SHIPPED FROM THE UK
IMPORTANT
Please read before shopping!
• All orders will require a signature on receipt (except International Standard). If nobody is home to sign, your order will be returned to the carrier’s local depot and instructions will be left about how to arrange redelivery.
• We cannot redirect/ change the delivery address on an order once it has been processed.
• Orders must be placed by 12pm GMT to qualify for Express Delivery. Orders placed after 12pm will be shipped the next working day.
• Delivery windows are an estimate only and start from the day your order leaves our warehouse. Agent Provocateur cannot be held responsible for any delays caused by adverse weather or customs clearance processes.
DELIVERY RESTRICTIONS
• Unfortunately, we are unable to ship to BFPO and APO/FPO addresses.
• International Standard Delivery is not available for certain countries. Please refer to the country list during the checkout to see if it is available in your country.
• For orders to Republic of Korea, please visit our Korean website: http://www.agentprovocateurkorea.kr/
• For orders to Russia, please visit our Russian website: http://www.agentprovocateur.ru/
TAXES & DUTIES
All shipments outside the UK and EU may be subject to import duties and taxes, which are levied once a shipment reaches your country. Payment of these is necessary to release your order from customs on arrival. You will need to take responsibility for any import duties in your own country. We are unable to advise on the rates as they vary according to country.
BEDDING & LUGGAGE DELIVERIES
Due to their size and weight, items from our Home Collection will be shipped with a courier service to ensure that they are given the necessary care during transportation. Once you have placed your order, our Customer Service team will contact you to arrange delivery and advise whether further import duty taxes may be applicable. Shipping costs are calculated based on the size and weight of items in your order, which approximately equates to 12% of the value of your order.
• UK Orders: These will be shipped via our UK Premium Delivery service - Please allow 2-3 days for delivery - £30, $60, €48.
• International Orders: These will be shipped via our International Premium Delivery service - Please allow up to 5-7 days for delivery throughout Europe and North America and 7-10 days for all other destinations
PERFUME DELIVERY
If your order contains perfume and you are shipping to the UK it will be delivered by Hermes between 8am - 7pm GMT and will arrive separately to any other items you may have bought. If no one is available to sign for the parcel it will be returned to the local Hermes depot and instructions will be left on how to arrange a redelivery.
Only the standard service is available if you are shipping perfume abroad and will also arrive separately to any other items you may have bought.
Unfortunately we are not able to ship perfume to Canada.
ORDERS SHIPPED FROM THE US
IMPORTANT
Please read before shopping!
• All orders will require a signature on receipt. If nobody is home to sign, your order will be returned to the carrier’s local depot and instructions will be left about how to arrange redelivery.
• We cannot redirect/ change the delivery address on an order once it has been processed.
• Orders must be placed by 12pm EST to qualify for Express Delivery. Orders placed after 12pm will be shipped the next working day.
• Delivery windows are an estimate only and start from the day your order leaves our warehouse.
CUT OFFS & TIME ZONES
All the delivery windows are based on you placing your order before 12pm EST. If you place your order after 12pm EST, please allow an extra day for delivery.
DELIVERY RESTRICTIONS
We do not ship to PO Boxes. All orders require a valid, non-PO box US address.
SALES TAX
We collect sales tax for orders delivered to the following states (this will be calculated at checkout): California, Florida, Illinois, Massachusetts, Nevada, New Jersey, New York.
ITEMS NOT AVAILABLE IN THE US
Regrettably, we do not currently sell perfume, bedding or luggage to customers in the Americas through this website. If you are interested in buying any of these items, please see our boutiques page to find your nearest Agent Provocateur store and call ahead to make sure they have what you are looking for.
